The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Receive and process a request for information
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Document request using appropriate recording system Completed |
Evidence:
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Confirm client identity and/or other party's right to receive information Completed |
Evidence:
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Clarify client needs and establish relevant criteria in consultation with designated person to ensure client needs are met Completed |
Evidence:
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Research and identify appropriate response methods and format Completed |
Evidence:
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Forward request for information to others where appropriate Completed |
Evidence:
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Identify information source/s
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Identify and research relevant sources and locations of information Completed |
Evidence:
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Obtain access to identified sources Completed |
Evidence:
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Resolve problems with accessing information promptly and efficiently Completed |
Evidence:
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Organise self or other person to extract information
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Locate and extract information relevant to the particular request Completed |
Evidence:
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Discuss and implement resolutions to problems in accessing information with designated person where appropriate Completed |
Evidence:
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Copy extracted information in accordance with firm's security and confidentiality procedures Completed |
Evidence:
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Maintain integrity of contents/information Completed |
Evidence:
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Ensure information meets request
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Analyse, evaluate and edit extracted information to fit client needs Completed |
Evidence:
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Combine different types of information, where appropriate, to provide a response to a request Completed |
Evidence:
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Compose report/correspondence
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Develop report/correspondence plan and synopsis Completed |
Evidence:
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Write report/correspondence using clear and concise language Completed |
Evidence:
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Check spelling, punctuation, grammar and amend where necessary Completed |
Evidence:
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Organise self or other person to format report/ correspondence
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Format report/correspondence according to enterprise requirements Completed |
Evidence:
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Check report/correspondence for accuracy and to ensure that intended meaning is readily understood by recipient and that it conforms with firm's policies and procedures Completed |
Evidence:
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Finalise report/ correspondence
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Arrange review and sign off of report/ correspondence with designated person within designated time lines Completed |
Evidence:
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Apply firm's information recording procedures Completed |
Evidence:
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Forward report/correspondence to client Completed |
Evidence:
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